1) Overview
Spify offers a generous free tier. If you choose a paid subscription or add-on, billing occurs in advance for the selected term. You can cancel any time from your account’s billing page; cancellation stops future renewals.
2) Refund Eligibility
- First Billing Refund Window: If it’s your first payment on a plan, you may request a full refund within 7 days, provided there’s no material policy abuse and usage is reasonable.
- Renewals: Recurring renewals are generally non-refundable. Contact billing promptly if the renewal was a mistake.
- Add-ons & One-time Credits: Non-refundable once consumed or activated.
- Overage / Usage-based Fees: Non-refundable once tracked/processed.
- Fraud, Abuse, or Policy Violations: Payments are non-refundable where our Terms or Abuse policies are violated.
3) How to Request a Refund
- From your account, go to Settings → Billing and review your invoices.
- Email [email protected] using the subject Refund Request.
- Include your account email, invoice ID, reason, and any relevant screenshots.
We’ll confirm receipt and update you by email.
4) Timelines & Method
- Review time: 3–10 business days.
- Refund method: Original payment method only (e.g., card, PayPal). We cannot refund to a different method.
- Bank posting time: Your bank/payment processor may take additional days to display the refund.
5) Cancellations
- Any time: Cancel in your account to stop future renewals.
- No partial/prorated refunds: Access remains until the end of the paid period.
- Data access: Export your data before your plan expires.
6) Trials, Coupons & Credits
- Trials: If a trial converts to paid, charges after the trial end are non-refundable unless eligible under the first-billing window.
- Coupons/Promos: Applied at purchase; no cash value; not refundable.
- Promotional or Gift Credits: Non-transferable and non-refundable.
7) Taxes & VAT
Where required, we collect taxes (e.g., VAT/GST). Tax amounts charged are generally not refundable. Provide a valid tax ID before payment to ensure proper invoicing.
8) Chargebacks & Disputes
Please contact [email protected] to resolve any billing issue. Filing a chargeback may delay resolution; we supply documentation to processors for unauthorized or abusive disputes.
9) Regional Consumer Rights
Local laws (e.g., EU/UK consumer rights) may grant additional cooling-off or refund rights. Where applicable, we will honor those rights in accordance with the law.
10) Policy Changes
We may update this policy. Material changes will be posted here with a new effective date.